School bus routes FAQ
All students travelling on dedicated school buses or urban Bayhopper routes can travel for free before 9am and between 2.30 and 6.30pm.
This is a one year trial and applies to school days only.
Students must have their student Id and/or be in school uniform.
There have been significant changes to school routes. Please look for route details here.
Students should wait at the named bus stop around 5 minutes before the time shown on the bus timetable and signal the driver when they see the bus coming. Please stay well clear of the road when you do this.
Each route has specific stops, with timings given for key stops. The timetables with the stop locations are here.
Items found on the buses will be held by the bus companies for a set amount of time. Please also check with the school to make sure it hasn't been handed in there. Please contact the relevant bus company to check whether items have been found.
The journey children take to get to school is a shared responsibility between parents, the bus company, the school, Regional Council, and the child. The bus company is responsible for providing a safe bus and a qualified bus driver. Schools will follow up on reports of disruptive behaviour or vandalism. Parents need to make sure that their child is capable of travelling on a school bus and managing transfers between buses without assistance.
By law a Loading Certificate must be displayed on the front windscreen of the bus, which details the number of primary and secondary students it can carry. Bus companies can receive a fine for exceeding their loading limit, so although a bus may look overcrowded, it is rare for a bus to be overloaded. If you are concerned about the loading on a particular bus, please note the registration number and use the contact form on this website to let us know.
Some rural routes continue to be Ministry of Education funded and other routes are funded by schools and users. For Ministry of Education rural routes and SESTA routes, please contact your school.
If the bad behaviour is serious (is a major distraction to the driver or puts other passengers at risk), the student may be stood down from the bus for a period of time. For less serious behaviours, a student may receive a warning or be asked to sign a behaviour contract.
Please email firstname.lastname@example.org or call 0800 4 BAY BUS
No, these services are for school students only.