Transport in the Bay of Plenty under Alert Level 2- Updated 15 September

Transport in the Bay of Plenty under Alert Level 2- Updated 15 September

Published: 15 September 2020


The Government has announced that New Zealand except for the Auckland region moved to Alert Level 2 at 12:00 pm on 12 August 2020

You should not travel on public transport if you are feeling unwell.


UPDATE 15 September 2020

Physical distancing on public transport is no longer required as of 14 September.  However, face coverings are still mandatory under alert level 2

  • The age limit for mandatory face coverings is 12 years old and above
  • Face coverings will be mandatory on all public transport services if you meet the age limit.  This includes
    • All Urban and Regional Services
    • Tauranga school services that are integrated with urban services
    • School children above 12 years old riding urban buses in Tauranga, Whakatāne and Rotorua
  • The wearing of face coverings will not alter the need for social distancing.  Loading restrictions will remain in place 
  • Drivers will remind passengers about the need for face coverings and will encourage all passengers to do so.
  • Urban buses will display QR codes for Contact tracing
  • For information specific to Tauranga school bus services please review the information on the Tauranga School Bus Route 2020 page


Physical distancing requirements at Alert Level 2 as of 14 September:

Bus operators may still maintain some physical separation of passengers from the driver compartment.  There is no physical distancing requirement for passengers.


Contact tracing

The Government has advised that at Alert Level 2 people can travel, but should do it in a safe way and keep a record of their journey. Your registered Bee card can work as your contract tracing log. if you do not have a Bee card you can register your travel with us at: Passenger Contact tracing



There are no changes to fare collection. Bee cards are now live throughout the Bay of Plenty region. This is the safest and fastest way to pay for you bus travel. Please remember it can take up to 12 hours for your online top up to show up on your Bee card. Cash is accepted on the bus for fares and Bee card top ups.



Vehicles will continue to be cleaned regularly in accordance with Ministry of Health guidance. All of our bus operators have completed germ shield fogging on all buses. The antibacterial spray coating is effective in destroying germs that come into contact with surfaces and has been used for MRSA, Norovirus and H1N1 type viruses. Bus operators have also increased their daily cleaning regime of the buses.


School buses for Tauranga

Bay Hopper school bus services will be running at full capacity.

Vehicles and surfaces will be sanitised before and after the school trip and hand sanitiser is available on the bus.


Total Mobility

Total Mobility services are available at alert level 2.  Additional info is found on our Total Mobility Alert level 2 page


More information

All information and updates will be posted to our website under Latest News or Service Updates. If you cannot find the information you need on our website our call centres are open and customers can speak to us by calling 0800 4 BAYBUS (0800 4 229 287) Call centre hours between 6 am and 10 pm Monday to Sunday.

The best place to find the latest information about the COVID-19 situation in New Zealand is on the Government’s special COVID-19 website at



On behalf of BOPRC Transportation team and all hard-working bus and cleaning staff and bus drivers, thank you for your patience and understanding.