Transport in the Bay of Plenty under Alert Level 1 - Updated 22 September

Transport in the Bay of Plenty under Alert Level 1 - Updated 22 September

Published: 22 September 2020


The Government has announced that New Zealand except Auckland move to Level 1 at 11:59 pm on 21 September

You should not travel on public transport if you are feeling unwell.


UPDATE 22 September 2020

Physical distancing on public transport is no longer required.   

Face coverings are no longer mandatory under alert level 1, but still recommended

Urban buses will display QR codes for Contact tracing


Contact tracing

The Government has advised that at Alert Level 1 people should still keep a record of their journey.

Your registered Bee card can work as your contract tracing log.

if you do not have a Bee card you can register your travel with us at: Passenger Contact tracing.  

Or you can use the QR code on the bus



There are no changes to fare collection. Bee cards are now live throughout the Bay of Plenty region. This is the safest and fastest way to pay for you bus travel. Please remember it can take up to 12 hours for your online top up to show up on your Bee card. Cash is accepted on the bus for fares and Bee card top ups.



Vehicles will continue to be cleaned regularly in accordance with Ministry of Health guidance. All of our bus operators have completed germ shield fogging on all buses. The antibacterial spray coating is effective in destroying germs that come into contact with surfaces and has been used for MRSA, Norovirus and H1N1 type viruses. Bus operators have also increased their daily cleaning regime of the buses.


School buses for Tauranga

Bay Hopper school bus services will be running at full capacity.  There is no face covering requirement.

Vehicles and surfaces will be sanitised before and after the school trip and hand sanitiser is available on the bus.


Total Mobility

Total Mobility services are available at alert level 1.  Additional info is found on our Total Mobility Alert level 1 page


More information

All information and updates will be posted to our website under Latest News or Service Updates. If you cannot find the information you need on our website our call centres are open and customers can speak to us by calling 0800 4 BAYBUS (0800 4 229 287) Call centre hours between 6 am and 10 pm Monday to Sunday.

The best place to find the latest information about the COVID-19 situation in New Zealand is on the Government’s special COVID-19 website at



On behalf of BOPRC Transportation team and all hard-working bus and cleaning staff and bus drivers, thank you for your patience and understanding.