Total Mobility update for COVID-19 Alert Level 1

Total Mobility update for COVID-19 Alert Level 1

Messages for Total Mobility operators and clients

The Total Mobility scheme is part of New Zealand’s public transport system and is designed to be used when standard public transport services are not accessible for the Total Mobility user.

Total Mobility will be fare-free for eligible users up to the regional fare subsidy cap until 30 June 2020. This aligns with the similar COVID-19 fare-free public transport policy. 


Q & A's:

1. What is Total Mobility and who can use the services?

Total Mobility is part of our public transport system and is designed to help people who can’t access standard public transport services. It provides door to door transport for those with long term impairments who are unable to use public transport.

There is no change to the existing eligibility requirements for Total Mobility.

Additional information about Total Mobility can be found here:


2. When can I use Total Mobility under alert level 1?

in general you can now use taxi for any travel under alert level 1 except if you are :

  • required to self-isolate
  • have symptoms consistent with COVID-19
  • is being tested for COVID-19 or are a suspected, probable or confirmed case of COVID-19.

The Ministry of Health recommends passengers apply hand washing and other good hygiene practices to minimise the spread of COVID19.


3. When does the fare reduction policy start and when will it finish?

The fare reduction policy took effect from 12:01am Tuesday, 14 April 2020.

This will remain in place until 30 June 2020.


4. Are all Total Mobility trips completely free?

From 14 April 2020, Total Mobility trips will be free for clients, up to the regional fare subsidy cap.

This means that Total Mobility clients will only pay a fare if their trip exceeds the regional fare subsidy cap.


5. What is a fare subsidy cap?

Regional fare subsidy caps are also referred to as maximum contributions per trip and these amounts differ across New Zealand.

Further information about regional schemes can be found here:


6. Can the taxi wait on me while I go into a shop, doctor office, restaurant, etc?

Waiting time is limited to 5 minutes.  If the waiting time is longer than 5 minutes then this will require the passenger end the first trip and start a second trip. 


7. What do I have to do differently (client)?

There is no change to your experience - you will still swipe your Total Mobility card at the start of each trip like normal. You won’t be charged a fare at the end of the trip unless the fare has gone over the regional subsidy cap, in which case you will need to pay the driver the balance.