COVID-19 ALERT LEVEL 2 - Public Transport in the Bay of Plenty

COVID-19 ALERT LEVEL 2 - Public Transport in the Bay of Plenty

Our bus services will be running under Alert Level 2 guidelines, from 11.59pm Tuesday 07th September 2021.

Updated 26th October 2021

  • Please plan ahead as there may be disruptions to what would have been your normal travel time.
  • We encourage you to use your Bee card for contactless payment and for topping up online. You can pay with cash if required.
  • The wearing of face coverings is mandatory on all urban bus services and school buses.
  • Do not travel if you have cold, flu or COVID-19 symptoms, are awaiting a test or if you need to self-isolate.


Travelling on public transport at Alert Level 2

At Alert Level 2, you can travel, but make sure you do it in a safe way.

  • Do not travel to events which do not meet the requirements for gatherings at Alert Level 2.
  • Always wear a face covering on public transport, unless you have an exemption.
    • This applies to all bus services including the dedicated school buses in Tauranga.
  • Practice good hygiene habits.
  • Scan in or keep a record of which service you use.
    • QR code posters and flags are available on all urban buses to help you keep track of where you’ve been. We recommend you use the NZ COVID Tracer app to do this, or another way that works for you.
    • You can use the Baybus Passenger Trip Register if you do not have a smartphone.


Total Mobility at Alert Level 2

  • If you’re healthy and do not have cold, flu or COVID-19 symptoms, you can use the Total Mobility services.
  • Apart from the driver, only travel with people you know.
  • Minimise the number of stops on the way to your destination.
  • Drivers legally must wear a face covering and passengers are strongly encouraged to wear a face covering too (guidance tbc).
  • Drivers legally must display QR code posters to help you keep track of where you’ve been. We recommend you use the NZ COVID Tracer app to do this, or another way that works for you.

The Ministry of Health have established a support team to help people with disabilities get vaccinated.  The team assists people and their carers to get information about the vaccine, make bookings, organise support at vaccination sites and arrange transport.  To access this service people should call the COVID Vaccination Healthline on freephone 0800 28 29 26 8am-8pm Monday to Friday and ‘push 2’ to speak to the support team.


Always wear a face covering on public transport

  • Everyone 12 years and older legally must wear a face covering on public transport at all Alert Levels unless you have an official exemption.
  • Drivers and transport operators will not stop people without face coverings from boarding public transport. This is because some people will have legitimate reasons for not wearing a face covering. However, please take personal responsibility and take face coverings seriously.
  • We know that some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. Please be mindful of this. They still have the right to food, pharmacies and other services.

Where possible, you will be encouraged to wear a face covering

Face coverings do not need to be worn: 

    • by children under 12

You also do not need to wear face coverings if:

    • it is unsafe, for example if wearing one means a driver cannot safely operate the vehicle
    • there is an emergency
    • you have a physical or mental health illness or condition or disability that makes wearing a face covering unsuitable
    • you need to prove your identity
    • you need to communicate with someone who is deaf or hard of hearing
    • you need to take medicine


School Buses

  • IMPORTANT: Parents, if your child uses and urban bus to get to school, please remain with your child at the bus stop to check that they are able to get on, as they may need to wait for the next bus if no seats are available.
  • Dedicated school buses will be taking a full seated and standing load as normal.

School Bus Contact Tracing

Schools are required to create a list of which school bus services each student uses to travel to and from school, to facilitate contact tracing if required. Students are encouraged to record their journey by:

  • Scanning the QR Code on the buses, (we strongly recommend this)
  • Using their registered Bee card which could work as a contact tracing log if required
  • If you do not have a Bee card travel can be registered with us at Baybus Passenger Trip Register



Vehicles will continue to be cleaned regularly in accordance with Ministry of Health guidance. 


Practice good hygiene and follow Ministry of Health advice

  • This includes washing and drying your hands thoroughly with soap and water (or hand sanitiser if soap and water is not available).
  • Cough and sneeze into your elbow and don’t touch your face.
  • Plan ahead, and allow extra time to ensure your journey is as comfortable as possible.


More information

All information and updates will be posted to our website under Latest News.

If you cannot find the information you need on our website our call centres are open and customers can speak to us by calling
0800 4 BAY BUS (0800 4 229 287).

Call centre hours are between 6am and 10pm Monday to Sunday.

On behalf of BOPRC Transportation team and all hard-working bus and cleaning staff and bus drivers, thank you for your patience and understanding.