What happens if I lose my Smartride card?

The card is your responsibility.

If it is registered then the card can be hotlisted (the card is cancelled so it can't be used by anyone).

If you can prove that you are the registered owner (with the original proof of purchase receipt given to you at time of purchase) then we can transfer the unused balance to a new card and send it to you.

Sorry, we are unable to register Rotorua Smartride cards at this time.