Bee Card - On the Bus

How will the Bee Card system work?

When a passenger boards the bus they will Tag On by holding their card against the card reader. The passenger will need to wait for the beep and green light before taking a seat.

When the passenger has reached their destination, they will do the same to Tag off. The cost of the fare and the card balance will be displayed on the card reader at tag off only.

 

What happens if a passenger doesn’t tag off?

If you forget to tag off, you will be charged the default fare. If this puts your Bee Card balance below $0, you will be unable to tag on again until you tag off.

 

Can a passenger tag on at both doors?

In most situations a passenger will only be able to tag on at the front door.

 

Will there still be cash fares?

Yes. However, we encourage passengers to get and use a Bee Card.

Can drivers still do cash top ups on the bus?

Yes. However for those with Internet access, top-ups on registered cards can be done on-line.

 

Can drivers issue a new card?

Yes.

 

Does the passenger still get a ticket/receipt/transfer ticket?

Not if they are tagging on and off. If they are paying for the trip with cash through the bus driver then yes, they will get a ticket.

 

How do transfers between buses work?

When using a Bee Card, transfers between buses are automatically applied. Customers will need to tag on and tag off for each part of the journey; the system will not charge you any extra providing your journey is within the transfer rules.

1. Free transfers between buses apply for two hours from your first tag on.
2. The transfer time between buses can be no more than 30 minutes.
3. You can only have a maximum of two free transfers per journey.

 

For cash fares:

1. Free transfers between buses apply for one hour from ticket purchase.
2. The transfer time between buses can be no more than 30 minutes.
3. You can only have a maximum of one free transfer per journey.
4. You will need to present your ticket when transferring.

 

Bee Card 

Bee Card - About the card

Bee Card - Concessions

Bee Card - How to Guide