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Buses and Bus Services

• Can I stop a bus and board or alight the bus between stops?

  In Tauranga and Rotorua, buses only stop at marked 'bus stops'. When wishing to board the bus please signal as early as you can that you would like the bus to stop for you. When alighting, please give the driver plenty of notice that you would the bus to stop at the next marked 'bus stop'.

  Bus services outside of Tauranga and Rotorua operate on a 'Hail-a-ride' system. While waiting for the bus, please raise your arm to indicate that you would like the bus to stop for you. The driver will stop at the nearest safe place.

   

• Do you have to have the correct change to buy a ticket on the bus?

  It can be helpful if you have the correct change as it makes boarding quicker for the driver and journey time shorter for the other passengers. If not, please try and carry smaller amounts of money and avoid large notes. Drivers only carry a small amount of change.

   

• Can I take a dog on the bus?

  Our buses only allow registered guide dogs (with their owners).

   

• Can I take a pram on the bus?

  You can take a pram on the bus but be mindful that some buses have limited space for prams. Space is allocated on a first come, first served basis.

   

• Can I take my bike/surfboard on the bus?

  Sorry, bikes are not allowed on buses. Surfboards are allowed provided they are in appropriate surfboard bags.

• Can I take food or drink on the bus?

  Sorry. For the safety of others, food and drink cannot be consumed on the bus.

• Who do I contact for lost property?

  It's best to contact the operator of the service. For a list of bus operators, please click here.

   

• Where can I get a timetable from?

  Bus timetables are available from here or by phoning 0800 422928.

   

• How often are bus timetables and routes reviewed?

  Timetables are reviewed every year or sooner if a significant issue has been identified.

   

• Is there wheelchair access on the buses?

  All Tauranga urban buses are wheelchair accessible will super low floors and ramps.

  Currently some Rotorua urban routes have wheelchair accessible buses and they will be looking to have a fully accessible network in the near future

  To find out which ones please call the operator.

• Do I need to advise you if I have a large group of people catching the bus at a particular time?

  We love taking groups out on our services but, unfortunately, we cannot guarantee or allocate seating. If you do require certainty, there are many reputable charter bus companies in Tauranga that can easily accommodate large groups.

   

   

• How do I request a new bus stop and/or a bus shelter?

  Bus stops and bus shelters are managed by your local council. For a list of local councils please click here.

   

• What types of student ID do you accept?

  As long as your student ID is from a NZQA registered education provider (it has an NZQA number) we will accept it. Student discounts vary across the region.

   

• Can I lend my Supergold card to someone else?

  No. Your supergold card is to be used by you only.